It is important to us that you receive the best possible service. We are committed to providing high quality services that are responsive and adaptable. We welcome your comments, queries, complaints, compliments and suggestions.
You can assist us by providing feedback on your experience.
image: "Complaints Brochure" How do you comment or make a complaint?
Download: image: "Adbove PDF Document" DHCS Complaints Brochure
Download: image: "Adbove PDF Document" DHF Complaints Form (Adobe PDF document - 167KB)
Your complaint or comments may be directed to the staff member providing the service or if you prefer, to that person's manager. A supervisor may be able to resolve the complaint immediately. If this is not successful then the complaint should be lodged with the service manager.
- For departmental services, please search our Contacts Database
- For non-departmental services, please search Yellow Pages
If you are not satisfied with the outcome, you may contact the Health and Community Services Complaints Commission, an independent statutory body for complaints handling or the Ombudsman's Office.
Feedback
Your feedback is treated individually, sensitively and confidentially. NOTE: This email is not for emergency situations.
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