We appreciate and respect your feedback
The Alice Springs Hospital has policies in place to ensure that complaints and compliments are addressed in a timely and thoughtful manner
Your complaints and compliments are taken seriously and we value your assistance to help us improve our service.
Do you need help?
If you need help to have your say, ask to speak to someone who can assist you. This may be
- An Aboriginal Liaison Officer
- A Social Worker
- An Interpreter
- A Mental Health Advocate
What we need to know
- Did you understand what was said to you? Were things clearly explained?
- Did you feel comfortable asking questions?
- Did someone do something really well? Did he or she go out of the way to help you?
- Do you have any suggestions for us to improve the way we do things?
Why we need to know
- Our staff are dedicated to providing the best care possible to you and your family
- Your feedback helps us to continue to improve our services
How you can talk to us
- Talk to the senior person in the department you are dealing with
- Telephone us on 8951 7777
- Write to us: PO Box 2234 Alice Springs NT 0871
- Come back to see us. Make an appointment to see an Executive Member
What happens next?
- Most things can be resolved by the senior person in the department
- If you are not satisfied with the response you receive, you can send us written feedback. The matter will be reviewed by the General Manager and responded to in writing
- Or if you wish to discuss the matter in person, make an appointment to speak with an Executive Member. Telephone 8951 7777 and ask for the Executive Office to make an appointment
Departmental formal complaint process
Information on the formal complaints is available on the departmental complaints and compliments page on this site.