Australia's central hospital is committed to all people needing our services. Through the dedication of our staff we deliver quality care that is compassionate and progressive.
The Alice Springs Hospital is a 189 bed specialist teaching hospital situated in the Red Centre of Australia. The population in this area is dispersed over 1.6 million square kilometres, and this dispersion provides unique and rewarding challenges in the delivery of a range of comprehensive health services.
The present hospital was opened in 1977 and was extensively redeveloped in 2002. Additional rectification work is expected to be completed by 2009. Hospital services provided include the following: Day Procedure, Emergency, Intensive Care and High Dependency, Maternity, Medical, Outpatients, Paediatric, Special Care Nursery, Surgical and Mental Health, plus arrange of clinical support services. The building is complemented by a setting of superbly designed gardens and outdoor areas.
Alice Springs Hospital is accredited with the Australian Council on Healthcare Standards and has links to external research organisations such as Menzies School of Health Research, the Centre for Remote Health, Flinders University and Charles Darwin University.
We are committed to making your stay in hospital as comfortable as possible. Our staff are trained and experienced to assist you. Please do not hesitate to seek information from them. All staff can be identified from their photo ID badge.
What you can expect from us
As a client of the Department you can expect:
- to be treated with dignity, respect and compassion
- to have any concerns or queries about your health care responded to appropriately
- to know the name of the person providing your care
- to have access to information which allows you to participate actively in your own health care
- your service provider to liaise with other health workers to maximise the continuity of your care.
- to have the right to refuse treatment to the extent permitted by law
- your dealings with us to be treated as confidential
- to have your personal privacy respected and to be supported in managing your own health and well being
At the same time, you will be expected to
- treat your service provider with respect and courtesy
- provide accurate and timely information about your health and well being
- advise your service provider of any changes in your medication or treatment
- carry out your part of the agreed health plan
- advise the relevant service outlet if you are unable to keep an appointment
- ensure service providers are not at risk while attending to your health care
How do you comment or make a complaint?
You are encouraged to raise any concerns about your care and treatment with the staff member providing the service at the point of service, or if preferred, to that person's supervisor. If you are not satisfied with the outcome you can contact the Alice Springs Hospital Patient Liaison Officer by telephoning 8951 7175 or addressing mail to:
Patient Liaison Officer
Alice Springs Hospital
PO Box 2234
Alice Springs NT 0871
We have a number of Aboriginal Liaison Officers on staff who are able to provide a range of culturally appropriate support services. These include interpreting, family meetings, assistance with Centrelink forms, banking and complaints. Aboriginal Liaison can be contacted through switchboard on 8951 7777.